|When to dial 9-1-1|
Maumelle firefighters respond to several calls for assistance every day --
a total of more than 1,200 in 2007. Nearly all of those calls were responded
to in less than five minutes -- our goal is a response time of four minutes
or less 75% of the time. Here are some ways you can assist the Maumelle Fire
Department help you during an emergency:
Only Call 9-1-1 to report:
> A fire
> A serious crime in progress
> Any serious medical condition
> Any situation requiring immediate response of police, fire or ambulance.
Our non-emergency number is (501) 851-1337. Please keep our emergency lines free by using the non-emergency number for situations not listed above.
The 9-1-1 operator will need to know:
> Address of the emergency
> Phone number that you are calling from
> Nature of emergency
Stay calm, speak clearly, be prepared to answer questions, receive instructions and stay on the phone until you are told to hang up!
Emergency vehicles and you
> When an emergency vehicle has its lights & siren on, it is responding to an emergency.
> Pull to the right side of the road and STOP until the emergency vehicle has passed.
> Give all emergency vehicles the right-of-way.
> Keep back at least 500 feet from an emergency vehicle when it is responding with lights & sirens.
> Do not drive over fire hoses.
> Drive carefully around any emergency scene. Pay attention to police directions.
At the emergency
> Have someone wait at the street to direct responding units to the emergency.
> If you are a witness to an emergency, stay at the scene to provide information.
> If you are asked to move or leave the area, DO IT! Firefighters and police officers are looking out for your safety.
> Remember, things can become very hectic in an emergency. Firefighters and police officers need to do their job in a safe way.
Some other tips:
> Make sure your address is visible from the street.
> Keep areas around fire hydrants clear of parked cars, fences, bushes, tall weeds & debris.
> Keep bushes, trees, grass and weeds cut or trimmed to avoid brush fires.
> If you have security bars on your windows, make sure they are fitted with inside quick releases.
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