City of Maumelle Fire Department MaumelleFire.Com
Police & Fire Communications

Police & Fire 911 Communications

Listen to the Communications Center in action!
Click the incident type to hear an actual dispatch in mp3 format:

House Fire | Kitchen Fire | Medical Emergency | Odor of Smoke

Residential Fire Alarm | Motor Vehicle Accident | Odor of Natural Gas

The Maumelle Police & Fire Communications Center is a division of the Maumelle Police Department. They are responsible for dispatching personnel from both the police and fire departments as well as serving as the contact point for initiating ambulance services from Metropolitan Emergency Medical Services (MEMS).

The communications center answers all 911 calls placed from Maumelle and from cell phones in the Maumelle area. When you dial 911, you will speak with a member of the communications center who will dispatch the appropriate apparatus and/or personnel to handle your situation. If you are dialing 911 to report a medical emergency, you may be transferred to a MEMS dispatcher who will gather additional information. MEMS' dispatchers are trained to provide medical care instructions over the phone so that first aid can be administered before the fire department or ambulance arrives on scene.

In addition to answering 911 calls and dispatching police & fire units, our dispatchers are responsible for answering non-emergency phone calls, providing criminal/traffic information for the police department, accepting payments when district court is in session & greeting the public at the station outside of regular business hours.

The center currently consists of five full-time dispatchers and a division administrator. The communications center is staffed by one dispatcher 24 hours a day and the administrator, who works each weekday during regular business hours.